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Frequently Asked Questions

Outsourced IT FAQs

What do Managed IT services provide?

Managed IT services can range from general to specific, depending on your needs. Common services can include the monitoring and maintenance of equipment, IT systems management, remote monitoring and management of servers, network monitoring, and other support services.

Why do I need managed IT services?

Working with a managed IT service provider benefits companies financially. It's a considerable cost saving. It helps control outgoing expenses and increases return on investment. Typically, an IT budget consists of many things like IT labor, maintenance costs, software and network infrastructure and hardware costs.

What is the value of managed services?

Another one of the benefits of managed services is that rather than sit and wait for something to go wrong, MSPs take a proactive approach to maintenance. MSPs use remote monitoring and management to identify, diagnose, and troubleshoot potential problems before they ever have a chance to become an issue.

What is the difference between managed services and outsourcing?

Simply put, outsourcing is when a third party does specific tasks delegated by a business and managed services is when the third party manages their role more comprehensively with the aim of improving the business.

Cyber Security FAQs

What are the most common types of cyber threats?

Malware.
Denial-of-Service (DoS) Attacks.
Phishing.
Spoofing.
Identity-Based Attacks.
Code Injection Attacks.
Supply Chain Attacks.
Insider Threats.

What is the #1 cybersecurity threat today?

Ransomware

In a 2021 survey of 1,263 cybersecurity professionals, 66% said their companies suffered significant revenue loss as a result of a ransomware attack.

What is the most common form of data breach?

Hacking attacks may well be the most common cause of a data breach but it is often a weak or lost password that is the vulnerability that is being exploited by the opportunist hacker.

What are the most 4 common types of computer security risks?

Computer Viruses. Perhaps the most well-known computer security threat, a computer virus is a program written to alter the way a computer operates, without the permission or knowledge of the user. ...
Spyware Threats. ...
Hackers and Predators. ...
Phishing.

Phone FAQs

What do I need to know about VoIP?

VoIP services convert your voice into a digital signal that transmits over the Internet. If you call a regular phone number, the signal is converted to a standard telephone signal before it reaches the destination.

Do VoIP phones need a provider?

Do I need a VoIP service provider? Yes. You will need a VoIP service provider to set up a VoIP business phone system. As the name suggests, VoIP service providers are companies that offer VoIP services to businesses and individual consumers.

What are 3 advantages of VoIP?

Using VoIP, you can make phone calls over the internet to landlines, mobile phones and even computer-to-computer anywhere in the world where an internet connection is available. As well as audio calls, you can use VoIP for services such as video calls, instant messaging and file sharing.

How reliable are VoIP phones?

VoIP phones are typically faster and more reliable than landlines, making them a much better choice for businesses that need to keep their customer service running smoothly. They also include extra important features such as video calls and SMS.

Web FAQs

Is it worth having a website for a small business?

A website can help small businesses increase flexibility, control, branding and credibility. Eighty-four percent of U.S. consumers believe a business with a website is more credible than one that only has a social media page. To be credible and attract new customers, a website can make a difference.

How much should a small business spend on a website?

$1,000 to $10,000. The cost can vary greatly depending on a number of factors, including the complexity of the design, the number of pages, and the level of customization required. On average, a small business can expect to spend anywhere from $1,000 to $10,000 on a basic website.

How long is a website good for?

According to research, the average lifespan of a website is 2 years and 7 months. While this timeframe can give you some basic guidance, it isn't a hard and fast rule for all organizations.

What happens if you don't update your website?

If you're not regularly updating your website, you're leaving yourself open to security risks. Hackers are always finding new ways to exploit vulnerabilities in websites, and if your site isn't up-to-date with the latest security patches, you could be at risk.

20 Critical IT Questions Guide

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